Email & Chat Support

Chat & Email Support Specialist – Alcohol and Drugs Advisory Service, Essex/Remote, Full-time

About Us:

ADASUK is a leading provider of support services for individuals and families dealing with alcohol and drug-related challenges. Our mission is to offer confidential, empathetic, and professional assistance to those in need. We are currently seeking a dedicated Chat & Email Support Specialist to join our team, providing vital online support to our clients.

Job Description:

As a Chat & Email Support Specialist for ADASUK, you will play a pivotal role in extending our reach and offering a lifeline to individuals seeking help and guidance related to alcohol and drug issues. You will be a compassionate, non-judgmental, and knowledgeable resource, assisting clients through chat and email communication to address their concerns and provide them with valuable information and support.

Key Responsibilities:

  1. Chat and Email Support: Provide real-time chat and email support to individuals seeking assistance with alcohol and drug-related questions and concerns. Maintain a professional and empathetic tone in all interactions.
  2. Assessment and Information: Conduct initial assessments to better understand the clients’ specific needs and concerns. Provide relevant information on available resources, treatment options, and support services.
  3. Crisis Intervention: Handle crisis situations with composure and professionalism, offering immediate support and guidance while following established protocols for crisis intervention.
  4. Resource Referrals: Connect clients with relevant local and national resources, including treatment centres, support groups, and counselling services.
  5. Documentation: Maintain detailed records of client interactions, ensuring accurate and up-to-date information is recorded for follow-up and data analysis
  6. Continuous Learning: Stay informed about the latest developments in addiction treatment and recovery methods to provide the most accurate and current information to clients.
  7. Maintain Confidentiality: Adhere to strict confidentiality standards to protect the privacy and well-being of clients.


– Bachelor’s degree in psychology, counselling, social work, or a related field (preferred).

– Strong written and verbal communication skills.

– Excellent active listening skills and empathy.

– Knowledge of alcohol and drug addiction, treatment options, and recovery resources.

– Experience in crisis intervention and mental health support is a plus.

– Familiarity with online chat and email support tools.


– Competitive salary.

– Comprehensive training and professional development opportunities.

– A supportive and collaborative team environment.

– The satisfaction of making a positive impact on the lives of individuals and families in need.

How to Apply:

If you are passionate about helping individuals on their journey to recovery and have the qualifications and dedication to excel in this role, please submit your resume and a cover letter explaining why you are a suitable candidate for the position to

ADASUK is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Join us in making a meaningful difference in the lives of those affected by alcohol and drug addiction. Your compassionate support can be the guiding light for someone on their path to recovery.

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